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To Wholesalers, opening an Account

_____________________________________________________________________________

March 1st

Dear Sirs,

I am shortly opening these premises as a High Class Provision Stores. I was for many years with Messrs.____ & Co., where I handled your goods, and should like to open a monthly account with you.

Will you please send me your complete priced catalogue, and let me know what are the best terms you can offer me as to discounts and credit?

Iam already known to your Mr. Anderson, and, if you wish to make any further inquiries, Mr.______ of Messrs.________& Co., and Mr. J. T. Brown, of this town, who already deals with you, know me very well My Bankers are______ to whom reference can be made.

Yours faithfully,

J. T. Morgan.

To Wholesalers, enclosing Order

March 8th.

Dear Sirs,

I am very much obliged for your letter of the 6th inst., with enclosures, and thank you very much for your offer of three months credit.

I enclose order, and shall be glad to have delivery at your earliest convenience.

I expect to do a high-class trade here, and shall always be glad to see your representative and to hear from you in reference to any new lines or special offers you may have to make.

Yours faithfully,

J. T. Morgan.

To Wholesalers, asking for special Quotation

November 8th.

Dear Sirs,

I shall be obliged if you will let me know what is the lowest price you can quote me for a good quality China tea for a regular order of_______ per month.

Yours faithfully,

J. T. Morgan.

To Wholesalers, complaining of Delay in Delivery

Order No. _____ dated ____ December 1st

Dear Sirs,

I must protest most strongly against the delay in delivering the above order. I have phoned and wired you, but, although I have had many promises, I am still without the goods. It is causing me the very greatest inconvenience, and I am losing trade through it every day. I must really ask you to let me have the goods immediately, or return my order. I find it most unreasonable that you should treat an old customer in this way.

Yours faithfully,

J. f. Morgan.

To Wholesalers, notifying damaged Goods

_____________________________________________________________________________

Order No. ___ dated ___ June 8th.

Dear Sirs,

The six bales of linen were delivered by British Railways yesterday to the above order, but, on opening them, we find that four of the bales have been damaged, apparently before leaving the warehouse, and are quite unsalable. We are returning them to you (per British Railways) and shall be obliged if you will replace them or let us have credit note for their value.

Yours faithfully,

For C. Alson & Sons,

T. M. Smith.

Manager.

To Wholesalers, complaining of Quality of Goods received

_____________________________________________________________________________

Order No. ___ dated ___ February 2nd. Dear Sirs,

We have received the rugs but they are not in any way up to the sample on which we ordered, and we must decline to accept them at the price invoiced. We could not dispose of them in this neighbourhood except at a loss. We are holding them till we hear from you. If you care to make a substantial reduction in the price, we will go into the matter again, but, failing this, we must return the rugs.

Yours faithfully,

For H. L. Smith & Co.,

H. L. S.

Director.

To a Railway Co., claiming for damaged Goods

The Superintendent,

Goods Station, British Railways, March 9th.

York.

Dear Sir,

I received from you yesterday six crates of china, for which I signed as received damaged. I have now examined them carefully, and enclose herewith a detailed claim. The goods are here awaiting your inspection, and I shall be glad if your representative mil call at once, as they must be cleared.

Yours faithfully,

Percy Lake

To Customer, acknowledging Receipt of Order

_____________________________________________________________________________

April 14th.

Dear Sir,

Your order of April 13th has been duly received, and is having my immediate attention. I hope to dispatch the goods on Friday next, and am sure they will give you every satisfaction.

Thanking you very much, and trusting to be favoured with any further orders you may require.

I am. Sir,

Yours faithfully,

H. L. Pyle.

To Customer, acknowledging Receipt of Order and offering alternative Goods

_____________________________________________________________________________

May 10th.

Dear Sir,

I thank you very much for your order of the 18th, but Iregret I am. not able to supply the dozen half-hose to your pattern. These are last year's stock, and are no longer obtainable. I enclose however a similar article, which I can supply at 52/6 a dozen slightly higher than the price you quote. I shall be obliged by your instructions about these, and meanwhile am dispatching the rest of your order to-day by Parcels Post, and trust the goods will reach you in good order, and give you every satisfaction.

Again thanking you, and assuring you always of my best attention.

I remain,

Yours truly,

M. S. Miles.

To Customer, refusing Credit

May 15th.

Dear Madam,

I thank you very much for your order of the 14th. I enclose invoice and shall be happy to dispatch the goods immediately on receiving your remittance. I regret very much that I can only do business on a cash basis, but my prices are cut so fine that they do not permit credit terms.

Assuring you always of my best attention,

I am. Madam,

Yours faithfully,

T. S. Jackson.

To Customer, asking for Payment

A/c $ _____ dated ____ June 28th. Dear Sir,

May I respectfully call your attention to the enclosed Ale. As I have some very heavy payments to meet this month, I should be greatly obliged if you would let me have a cheque.

Yours faithfully,

H. Mayors

To Customer, answering Complaint about Goods

July 14th.

Dear Madam,

We regret very much that you should have cause to complain of the goods supplied by us. We are at a loss to understand this, and shall be very much obliged if you will return them to us, carriage forward. When we have examined them, we will write you again.

Yours faithfully,

For A. L. Towers, Ltd.,

T. H. Watts.

Manager.

To Customer, answering Complaint of Delay

August 19th.

Dear Madam,

I am sorry I have not been able to dispatch the wallpaper ordered by you on Aug. 2nd. I happen to be out of stock of this particular line, and, although I have been expecting a delivery from the manufacturers daily, it has not yet been delivered, although I hope to be able to dispatch any day now.

I have, however, in stock a very similar paper, of which I enclose sample. If you care to take this instead, I can dispatch from stock immediately on hearing from you.

I regret very much that you should have been inconvenienced by the delay.

Yours faithfully,

Thomas Mitchell,

To Customer, answering Complaint of Charges

September 1st.

Dear Sir,

I have received your letter of the 29th ult., and regret very much that you should see fit to describe my charges as outrageous. I think this remark out of place. I have gone into the matter again and compared the charges with my costs, and I am not able to agree that any item is overcharged. For good work these are fair and reasonable prices.

With regard to the three items you query in particular, these are all for jobs in which skilled labour was employed, and possibly you are not aware that good upholsterers are very highly paid. French polishing is also entirely a matter of skilled labour.

In the circumstances I am not able to make any reduction, and shall be glad to have your cheque in settlement at your early convenience.

Yours faithfully,

S. P. Watson.

LETTERS DEALING WITH ORDERS, QUOTATIONS, REFERENCES, TRANSPORT, INSURANCE, ETC.

Opening a new Account

March 6th.

Dear Sir,

We thank you for your letter of the 1st of March, and have pleasure in enclosing our catalogues. We shall be happy to execute your orders on our usual terms 2 111 % at one month, or 3 1/2 % for prompt cash, and trust this may be the beginning of a long and mutually profitable connection between us.

Our Mr. Alien hopes to call upon you on the 12th of this month, and your orders, passed to him or sent to us direct, will always have our immediate attention. Mr. Alien will also be pleased to discuss with you various suggestions in which we could help you in the way of window display, circularising, etc. We like to help our customers in every way possible and hope you will not hesitate to write to us whenever we can be of use.

Yours faithfully,

THE UNIVERSAL PRODUCE CO., LTD.,

H. Marshall.

Director.

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