Complete the telephone conversations. Use the phrases from the box. In pairs practise saying them.


No, it isnt. Ill just get her. Can I take a message? Great! See you on Sunday at ten. Bye! Never mind. Perhaps next time. Bye! This is John speaking. Ill ring back later. Im having a party on Saturday. Can you come?


a) A. Hello. 276694.

B. Hello. Can I speak to John, please.

A. __________________________ .

B. Oh! Hi, Jo. This is Pat. Im just ringing to check that Sunday is still OK for tennis.

A. Yes, thats fine.

B. __________________________ .

A. Bye!


b) A. Hello. Chesswood 4576.

B. Hello. Is that Liz?

A. __________________________ .

C. Hello. Liz here.

B. Hi, Liz. Its Tom. Listen!__________________________ .

C. Oh sorry, Tom. I cant. Im going to my cousins wedding.

B. __________________________ .

C. Bye!


c) A. Hello. Barclays Bank, Chesswood.

B. Hello. ____________________ .

A. Hold on. Ill put you through. Im afraid Mr. Smith isnt in his office. ______________________ .

B. Dont worry. _____________________.

A. All right. Good bye.

B. Good bye.

d) Translate into English and reproduce.

. 1275347?

Yes. Who is speaking, please?

_________ . / ?

Wait a minute / Hold on, please.


5. All the phrases below are from typical telephone calls.

1. Match a line in A with a line in B

A. a. Hello, this is Chesswood 285120. I afraid Im not at home at the moment, but please leave your name and number after the tone ad Ill get back to you as soon as I can.

b. Im afraid Mr Barretts in a meeting. Can I take a message?

c. Shall I ask Miss Jackson to give you a call when she gets back?

d. Good morning. Payne and Stracey Advertising.

e. Hello, Mrs Barett I afraid Mr Baretts on another line at the moment. Do you want to hold on ? Oh, hes free now. Im putting you through.

f. Hello. Is that Sandra?




Good morning. Can I have extension 321, please?


No, Im sorry, it isnt. Shes just gone out. Can I take a message? Shell be back in a minute.


Hi, Annie. This is er Pete here. Pete Nealy. Er I need to speak to you about your next weekend. Can you give me a ring? Erm Im not at home, by the way Its ten oclock now and Ill be here all morning, er until two oclock. Yes, thanks. Bye.


Thank you very much. Frank? Its me, Diana.


Yes, please. This is Pam Haddon. He rang me earlier and left a message on my answer phone and Im returning his call. Can you tell him Im back in my office now?


Yes, please. Im sure shes got my number but Ill give it to you again, just in case. Its 019245611718.


II. Decide which of the dialogues above sound more like business calls?


6. Read / listen to 3 telephone conversations and say:

who is speaking to who;

what about;

how well they know each other.


1. Hello, 52902.

Hello, Peter. This is John.

Hi, John. How are you?

Fine, thanks. And you?

All right. Did you have a nice weekend? You went to __________ didnt you?

Yes we went to see some friends who live in the country. It was lovely. We had a good time!

Oh, good.

Peter, could you do me a favour. Im playing a squash tonight, but my rackets broken. Could I borrow yours?

Sure. Thats fine.

Thanks a lot. Can I get in half an hour, thats OK?

Yes. Ill be in.





2. Hello, International School of English.

Hello. Could I speak to Ann Baker, please?

Hold on. Ill connect you.


Hello! Can I speak to Ann Baker, please?


Ah, hello. I saw your advertisement about English classes in the magazine. Could you send me some information, please?

Certainly. Can I just take some details? Could you give me your name and address, please?


3. Hello. 755997?

Hello. Is that Mike?

No, Im afraid, he is out at the moment. Can I take a message?

Yes, please. Can you say that Joe phoned and Ill try again later? Do you know what time hell be back?

In about an hour I think.

Thanks, Good-bye.



Leaving a message on an answer phone

1. It can be difficult to leave a message on an answer phone! You have to think quickly and speak clearly, and you have to pretend that youre talking to a person, but of course youre talking to a machine.

How to leave a message on an answer phone
introduce yourself This is Hello. / My name is
give the day and time Its three oclock on Monday afternoon.
reason for phoning Im ringing to let you know that to find out if because I need
request action ring me back? Could you / help me?
give you number My number is You can get me on Im on 784567 until five oclock
end Thanks a lot. Goodbye.

2. Work in pairs. Your teacher will give you role cards. Act out a telephone conversation.





Pre-reading Activities

1. Test your knowledge about Ukraine. Finish the sentences:

1) The word Ukraine means

a) borderland c) the country of many rains

b) steppe d) the land of Cossacks

2) The third longest river in Europe is

a) the Desna c) the Dnieper

b) the Danube d) the Bug

3) Kyivan Rus was established

a) 2000 years ago c) in the 1st century B.C.

b) in the 9th century d) in the 5th century

4) The highest body of the legislative power in Ukraine is

a) the President c) the Prime Minister

b) Verhovna Rada d) the Constitutional Court

5) The first university in Ukraine was opened in

a) Kyiv c) Odessa

b) Kharkiv d) Lviv

6) The second largest city of Ukraine after Kyiv is

a) Kharkiv c) Donetsk

b) Odessa d) Dnipropetrovsk

7) The founder of the modern Ukrainian literature was

a) Hryhory Kvitka-Osnovyanenko c) Ivan Kotlyarevsky

b) Taras Shevchenko d) Panas Myrny

8) The Nobel Prize laureates who lived and worked in Ukraine were

a) V. Vernadsky and B. Paton c) L. Landau and I. Mechnikov

b) S. Lebedev and I. Kurchatov d) M. Barabashov and S. Korolyov

9) Ukraine is a Christian country and most believers belong to

a) the Catholic Church c) the Orthodox Church

b) the Greek Catholic Church d) the Evangelic Church

10) The biggest seaport in Ukraine is

a) Yalta c) Mikolaiv

b) Odessa d) Sebastopol


Complete the following sentences with the names given below.

1) The outstanding Ukrainian scientists are

2) The Ukrainian Olympic champions are

3) The most talented and popular Ukrainian composers are

4) The famous Ukrainian artists are

5) The prominent Ukrainian writers are

6) The eminent Ukrainian politicians are

7) The renowned Ukrainian educationalists are

(Yana Klochkova, Dmytro Levytsky, Ivan Franko, Bohdan Khmelnitsky, Lesya Ukrainka, Volodymir Vernadsky, Hryhory Skovoroda, Yury and Platon Mayboroda, Lilia Podkopayeva, Anton Makarenko, Ilya Repin, Katya Serebrianska, Ilya Mechnikov, Mykola Lysenko, Marko Vovchok, Leo Landau, Volodymyr Borovykovsky, Yaroslav the Wise, Vasyl Sukhomlynsky)

Read the following words. Pay attention to their pronunciation.






to connect




branch , ,

to represent

to appoint

to approve





to perish ,


to cooperate ,

to participate


4. Match the following English words and word combinations with their Ukrainian equivalents.


1) international organizations a)

2) the world community b)

3) foreign policy c)

4) national anthem d)

5) flag and trident e)

6) national symbols f)

7) Supreme Court g)

8) sovereign state h)

9) legislative branch i)

10) executive branch j)

11) judicial branch k)



12) a treeless plain l) -

13) the Crimean Peninsula m)

14) the Crimean Mountains n)

15) on both sides o)

16) a powerful river p)

17) less important q)

18) the biggest cities r)

19) the south-eastern part s)

20) the Carpathian Mountains t)


Reading Activities

Read and translate the text:



Ukraine is a sovereign state whose independence was declared on August 24, 1991. Before that it was one of the 15 republics of the former Soviet Union. Ukraine is situated in the south-eastern part of Central Europe, and it borders on other European countries: Russia, Belarus, Poland, Slovakia, Hungary, Moldova and Romania. Its territory is about 600,000 square kilometres. The population is about 46 million people. The capital of Ukraine is Kyiv. Among the biggest cities are Kharkiv, Lviv, Dnipropetrovsk, Zaporizhya, Donetsk, Odessa and some others.

The territory of Ukraine is mostly a treeless plain, called the steppe. There are the Crimean Mountains in the Crimean Peninsula and the Carpathian Mountains in the west. The main river in the country is the Dnieper which is the third longest in Europe. One of the oldest Ukrainian cities, Kyiv, is situated on both sides of this wide and powerful river. Another Ukrainian river, the Danube, connects Ukraine with 7 European countries. Other less important rivers are the Dniester, the Southern Bug, the Desna, the Pripyat, the Seversky Donets and about 70 thousand small rivers.

The country has a democratic political system. State power in Ukraine is divided into legislative, executive, and judicial branches. The legislative power is represented by Ukraines Parliament, called Verhovna Rada. The executive branch consists of the President and the Cabinet of Ministers, headed by the Prime Minister, who is appointed by the President and approved by the majority of the Parliament. The judicial power is represented by the Supreme Court and the Constitutional Court.

The national symbols of Ukraine are the national blue and yellow flag and the trident. The national anthem is Shche ne vmerla Ukraina (Ukraine has not perished yet).

The strategic line of Ukraines foreign policy is to live in peace with the rest of the world community, to cooperate with other countries and participate in European and world structures through membership in the United Nations Organization and other international political, economic and cultural organizations.

Post-reading Activities

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