Task 26. Make up a plan of the text INFORMATION TECHNOLOGIES FOR ELECTRONIC COMMERCE in writing.

Task 27. Write about the business-to-customer aspect of electronic commerce in 5-7 sentences.

Task 28. Reduce Text 1 to 150 words in writing, saving the main ideas of it.

Task 29. Skim the text MANAGEMENT INFORMATION SYSTEM to subtitle each paragraph of it.

Task 30. Scan the text to find word combinations with the word information. Translate the sentences containing them.

Task 31. Scan the text to find the English equivalents to the following word combinations: , , , - , .

Task 32. Read the text to answer the following questions. Translate your answers into Ukrainian.

What is management information system (MIS)?

What are the three key resources of MIS?

What are important factors which shape modern business?

What types of reports are generated by MIS?

What are the key components of customers moment of value?

When does perfect service occur?


Today we have moved into the age that is different from any other. It is the information age, truly a time when knowledge is power. More so than ever before, businesses all over the world are using information to gain a competitive advantage. Forces shaping todays new business, such as globalisation and electronic commerce, have made communication information a must for all organisations. Businesses understand that what they dont know can become an Achilles heel and a source of advantage for their competitors.

Fundamental to the success of an organisation are IT systems that help your organisation work with information and perform tasks related to information processing. Each system has its primary (and sometimes secondary) information-processing responsibilities such as capturing information, processing it and cradling or storing it in a database. Among the different types of systems helping people access that information are management information systems. A management information system (MIS) is a system providing periodic and predetermined reports that summarise information within a database.

So, MISs are systems having information-processing responsibilities that include creating information through analytical processing and conveying information to whoever needs it. MISs are often called management alerting systems because they alert people (usually management) to the existence (or potential existence) of problems or opportunities. This is an important distinction between an MIS and other systems that support management efforts. MISs are designed primarily to summarise what has occurred and point people toward the existence of problems or opportunities. Reports generated by MISs rarely tell someone why a problem or opportunity exist. Neither they offer a solution. In some instances, however, MIS reports can help people determine where and when to take action.

MISs provide reports in many different forms. MIS produces reports that are periodic and summarised. Periodic reports are reports that are produced at a predetermined time interval i.e. daily, weekly, monthly, yearly and so on. Summarised reports are simply those reports that aggregate information in some way. MISs can also generate exception and comparative reports. Exception reports show only a subset of available information based on some selection criteria. As you might guess, comparative reports show two or more sets of similar information in an attempt to illustrate a relationship.

Management information systems (MIS) deal with the planning, development, management and use of information technology tools to help people perform all tasks related to information processing and management. In that definition you can find the three key resources, namely information, information technology and people. Many people believe that information technology is the key resource in MIS. Indeed, information technology is a critically important set of tools for working with information and supporting the information and information-processing needs of the organisation. But the success of IT as a set of tools in the organisation depends on the careful planning, development, management and use of IT with two other key business resources i.e. people and information.

One of the business purposes is to satisfy customers needs and wants. Whether its building cars, moving lawns or providing telecommunications around the world, a business will only survive if it provides perfect service to its customers. Perfect service occurs at the customers moment of value. That is, when the customer wants it (time), where the customer wants it (location), how the customer wants it (form). Today perfect service is only possible if a business has the right information in the hands of the right people at the right time; this occurs through the appropriate use of information technology. Therefore the challenge facing any business is to plan for, develop, manage and use the most important resources information, information technology and people to provide perfect service at the customers moment of value. The planning, development, management and use of these three fall within the function of management information systems or MISs.


Task 33. Translate the sentences into English:

1. . 2. , . 3. . 4. , , . 5. , . 6. . 7. , . 8. , 㳿, . 9. ୺ . 10. - , , Ⳮ . 11. , , , . 12. , 㳿 . 13. , , . 14. , . 15. , , .

Task 34. Think over and then write for half an hour on one of the following issues:

A.Do you agree or disagree with the statement: electronic commerce will substitute traditional shopping in the nearest future? Supply arguments to support your answer.

B.Do intranets greatly help companies in doing business successfully? Support your answer with arguments.

C.What resource of a management information system (information, technology or people) is the most important, do you think? Support your answer with arguments.


Task 35. Having read the material of the unit, how would you answer the questions:

The three key resources in Management Information Systems are information, information technology and people. Which of these three resources is the most important, in your opinion? Which is the least important and why?

Telecommuting is like all things it has its pros and cons. What are some of the disadvantages or pitfalls of telecommuting?

Why is it important to have IT skills?

Can you list significant factors that are changing the landscape of business today?

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